Dear Diane,
I have found myself in the midst of a medical situation which has caused me to make multiple doctor’s visits to several different physicians. One in particular always makes me wait for several excruciating hours in his waiting room before taking me back to the room. Then, I wait again for another hour! He’s the only game in town, so I need to continue to see him. The only response I receive when I complain is, “Sorry, the doctor is busy.” How should I handle this going forward?
Thank you,
Sarah M.
Sarah,
There is not much worse than waiting for hours in the waiting room of a doctor’s office, with little acknowledgment of your inconvenience. Keeping in mind that emergencies do arise for the doctor and his/her plate is obviously full, especially since you note, “He’s the only game in town,” there are some things to consider.
The first step is to speak to the office manager and share your concern. Do so in a polite tone of voice and ask if there is a better time to make appointments. Ask when the wait time is less busy. Try not to take it personally when the nurse says, “Sorry for the wait,” because the doctor’s schedule is probably out of her control.
Most physicians do their very best to stay on time, but we all know a health provider who routinely keeps us waiting for an extensive period of time. It may be due to an emergency or a patient who needs extra attention, which is, of course, understandable. But if you find yourself regularly waiting two, three or even four extra hours, their skills may or may not be worth the wait. It’s ultimately up to you to decide on your patience and comfort level with the medical provider. Is there someone comparable in a neighboring town? For most people, there are multiple options. Finding another provider may be the best answer.
Speak directly to the doctor and let him know of your concern. It may or may not make a difference, but you will feel better about voicing your opinion rather than sitting quietly and raising your blood pressure.
A few tips to consider:
- Make an early appointment before the schedule gets backed up.
- When possible, check in online and look at delays.
- Schedule your appointment with the Physician’s Assistant, who’s equally qualified to treat your condition and schedule may be lighter.
- Pack reading material, work, a snack and your patience.
Best of luck,
Diane
