The Protocol School of Texas
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"If you think business and manners don’t mix, try talking with your mouth full.”
- Diane Gottsman, Etiquette and Communication Expert
- Diane Gottsman, Etiquette and Communication Expert
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Recent Blog Posts 
05/11/12
To My Children This Mother’s Day
To My Children This Mother’s Day
05/10/12
Stepmother Etiquette on Mother’s Day
Stepmother Etiquette on Mother’s Day
University Etiquette
A prestigious degree is a door opener; however, a young executive must offer something more than basic technical knowledge. Business relationships are developed in a variety of situations, including lunches, receptions, dinners and fundraisers. Do your students have the tools they need to stand out?
Corporate Etiquette
Polished executives are individuals who know the value of executive intelligence (social skills). Studies have shown that 85% of job success is based on the ability to put others at ease, leaving only 15% of a person's job success to technical knowledge. Can you afford to take the chance?
See what our clients think:
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Harvard University Business School
"Diane is a fantastic presenter. Her style is so easy that I've been able to use what she taught us without even thinking about it. Diane presents the concepts in such a natural way that it becomes effortless to execute proper business etiquette."
Colleen McLaughlin
Senior Program Coordinator. Harvard Business School - Executive Education
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Four Seasons Hotel Boston
"At any Four Seasons Hotel we constantly need to be ahead of ourselves when it comes to correct protocol as we strive to serve our International, high profile guests, ranging from dignitaries, to Heads of State, to Royalty, to our valued everyday Four Seasons guest. I would highly recommend Diane to any professional institute as you would be surprised what you do not already know."
Catriona Eldemery
Vice President: Four Seasons Hotel Boston
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Southwest Research Institute
"Diane Gottsman presents what many presume to be old fashion and stuffy in a manner that is anything but that! The concepts taught were current and relevant to anyone who engages in business communication and Diane's presentation style is fun and engaging."
Susan B. Crumrine
Vice President - Automation and Data Systems Division : Southwest Research Institute
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AT&T - South Texas
"At AT&T, one of our key goals is to be the best retailer in the world. We are focused on treating our customers better than anyone else. Having Diane Gottsman lead a session on etiquette with our sales teams helped us continue to raise the bar on our performance and ensure we knew not only what customers really want, but also showed us how to deliver on it."
Chris Penrose
Vice President/General Manager
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Sterling Bank Houston
“Diane Gottsman delivers a lively and informative etiquette workshop that also includes a unique dining experience. Since 2006, Sterling Bank has made it a tradition to offer this specialized training, so needed in today's world of electronic and social media, as part of our Officer Development Program and Credit Academy. By far, Diane's program rounds out the whole person.”
Debbie McSpadden
Vice President | Training Program Manager, Lending and Credit | Officer Development Program
